How long will my order take to ship?

If your order is eligible for direct shipping, standard orders will ship in 8-10 business days (upon approval of artwork).

If I’m ordering through my organization’s portal, when will I get my items?

When ordering through our “customer store” portal, your orders will be delivered to you by the account administrator. To save on shipping, your administrator collects the items for distribution. The administrator also determines how long the shop will remain “open” for (if it is a seasonal shop). During this time, you may order your items for production. Upon completion, the items will be delivered to your administrator who will supply you with your items at a designated time.

My items showed up damaged. How do I correct this?

We are very sorry for any inconvenience this may have caused you or your organization. Stitchmasters is deeply committed to providing the highest quality products it can. Please contact our support email: info@stitchmastersonline.com with your full name; order number; phone number; organization (if applicable), explanation of your situation, and a photo of your damaged goods. We will process your request and send a replacement immediately via 2 day shipping, free of charge.

I have an idea for some company merchandise, but I don’t see any artwork that fits my vision…What do I do?

We have a graphic artist on staff to help make your vision a reality. Simply reach out to us via our Contact Us page and we will work with you to create your custom artwork/logo!

The website is not working and I can’t place my order.

Technology doesn’t always make things easier. Sometimes technology has a mind of its own! But don’t worry! In the event you are unable to order online, all orders can be placed over the phone between 9:00AM – 5:00PM Eastern standard time. Phone: 301-829-8090