FREQUENTLY ASKED QUESTIONS

How long will my order take to ship?

If your order is eligible for direct shipping, standard orders will ship in 8-10 business days (upon approval of artwork).

If I'm ordering through my organization's Customer Store, when will I get my items?

When ordering through our “Customer Store” portal, your orders will be delivered to you by the account administrator. To save on shipping, your administrator collects the items for distribution. The administrator also determines how long the shop will remain “open” if it is a seasonal shop). During this time, you may order your items for production. Upon completion, the items will be delivered to your administrator who will supply you with your items at a designated time.

My items showed up damaged. What do I do?

We are very sorry for any inconvenience this may have caused you or your organization. Stitchmasters is deeply committed to providing the highest quality products it can. Please contact our support email: info@stitchmastersonline.com with your full name; order number; phone number; organization (if applicable), explanation of your situation, and a photo of your damaged goods. We will process your request and send a replacement immediately via 2 day shipping, free of charge.

I want Stitchmasters to create custom artwork for me! What do I do?

We have a graphic artist on staff to help make your vision a reality. Simply reach out to Amanda by clicking the icon below, or email amanda@stitchmastersonline.com directly!

I'm having trouble placing my order! Can you help?

We are sorry you are experiencing issues with our website. Please send us an email or call us with details of your specific issue. We will do our best to have the issue resolved as soon as possible so you can get your order in!

In the event you are unable to order online, all orders can be placed over the phone Monday – Friday between 9:00AM – 5:00PM Eastern Standard Time. Phone: 240-409-9018